Have you dropped a course(s) before deadline but are still seeing tuition and a supplementary fee?
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There is a different process for:
An undergraduate student
A graduate student
A McMaster Continuing Education student
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For Undergrad Student:
Please reach out to the Registrar's Office. They will be better able to help you. They can be contacted through their live chat on their webpage https://registrar.mcmaster.ca/about/