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Triage Steps to be taken: 

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  • ask them if it is a Xerox office printer.  If it is then it is managed by Printsmart
  • there should be a sticker on the front of the printer that has Printsmart's contact information to place a service call - 22111 
  • do they need to order paper or toner?

Solution:

Explain the recommended solution or workaround for the issue.

 

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Direct them to this website which has instructions on who to contact for assistance: https://mps.mcmaster.ca/services/printsmart/


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