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Symptoms/Issue: 

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Zoom Passcode

Customer is

Description: 

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Are you required to enter passcode to Join Zoom Meeting? 

Environment:

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Zoom

 Cause:

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One-Click Join Feature is inactive on the account. 

Triage Steps to be taken

Solution: 

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Ensure the customer is

If you are able to

access their McMaster Zoom account. If the customer has access to their account have them   

Solution: 

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log in and access your zoom account, follow the steps provided here:

     

Reference Ticket: [TS-58228] Zoom Link no longer contains embedded passcode - UTS Service Desk (mcmaster.ca)

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Related Links: 

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