Service Under Maintenance

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Under Maintenance
JIRA Service Desk ? Under Maintenance
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

JIRA Service Management Update Nov 3, 2025 18:00-22:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2025 - 18:11 EDT
Scheduled - Please note, we will be updating the Jira Service Management software from Version 10.3.10 to 10.3.12.
The Process will begin at 6pm and the application will not be available.
We apologies for any inconvenience.
Oct 28, 2025 - 18:09 EDT
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Microsoft Service Disruption
Resolved - The issues affecting Microsoft services and applications appear to have been resolved.

If you continue to experience any issues, please contact the UTS Service Desk for assistance. Thank you for your patience and understanding while this was being addressed.
Oct 30, 14:13 EDT
Monitoring - We are aware that members of our university community may be experiencing issues accessing various Microsoft applications and services. This disruption appears to be part of a broader Microsoft Azure outage currently affecting users across North America and beyond.

Microsoft has acknowledged the issue and is actively working to restore services. They have initiated a rollback to a previous stable configuration and there are early signs of recovery. Microsoft estimates that "full mitigation" should arrive "within the next four hours."

We will continue to monitor the situation and provide updates as more information becomes available. Thank you for your patience and understanding.
Oct 29, 15:47 EDT
Oct 29, 2025
Mosaic - degraded performance
Resolved - This incident has been resolved.
Oct 29, 08:50 EDT
Investigating - We are experiencing issues with Mosaic - slowness and log in issues. Teams are investigating and will update as soon as possible.
Oct 28, 15:33 EDT
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Planned Internet Maintenance – Sunday, October 26
Completed - The scheduled maintenance has been completed.
Oct 26, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 EDT
Scheduled - McMaster will be upgrading the main equipment that connects the university to the Internet and to partner organizations such as Hamilton Health Sciences, St. Joseph’s Healthcare, and Mohawk College.

To complete this work, there will be a brief interruption to Internet service while connections are switched to the new equipment.

When:
Sunday, October 26, between 6:00 a.m. and 10:00 a.m.
This is the maintenance window. The actual outage will be very short, but extra time is reserved in case unexpected issues arise.

Impact:
During the brief outage, Internet access, and connections to partner organizations and cloud services will be temporarily unavailable.

For questions or support, contact us at: https://uts.mcmaster.ca/contact-us/

Thank you for your patience while this necessary work is completed.
Oct 17, 10:52 EDT
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
JIRA Software Version Update
Postmortem - Read details
Oct 28, 18:03 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 10:28 EDT
Scheduled - Please note, JIRA Software will be under maintenance Tuesday October 21st from 6pm to approximately 10pm.
We apologize for any inconvenience.
Oct 16, 10:26 EDT
Oct 20, 2025

No incidents reported.

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