Monitoring - Mosaic performance continues to stabilize, and we are seeing improved login success rates. Our team is actively monitoring the system to ensure continued reliability.
Our next update will be shared before 1:00 p.m.
Thank you for your continued patience.
Jun 13, 2025 - 10:24 EDT
Our next update will be shared before 1:00 p.m.
Thank you for your continued patience.
Jun 13, 2025 - 10:24 EDT
Investigating - We are receiving reports of intermittent login issues with Mosaic this morning. Our teams have made changes to address the issue, and we are beginning to see signs of improved performance.
We expect performance to stabilize shortly and will provide another update at 10:30 a.m.
Thank you for your continued patience.
Jun 13, 2025 - 09:28 EDT
We expect performance to stabilize shortly and will provide another update at 10:30 a.m.
Thank you for your continued patience.
Jun 13, 2025 - 09:28 EDT
Monitoring - We believe we have identified and resolved the root cause of the Mosaic issue.
We will continue to closely monitor all functionality as usage increases.
Further updates will be shared as new information becomes available.
Thank you for your continued patience.
Jun 13, 2025 - 07:35 EDT
We will continue to closely monitor all functionality as usage increases.
Further updates will be shared as new information becomes available.
Thank you for your continued patience.
Jun 13, 2025 - 07:35 EDT
Update - We are continuing to investigate the issue affecting user logins to Mosaic. Our teams remain actively engaged in identifying the root cause and working to restore service as quickly as possible.
We will provide further updates as more information becomes available. Thank you for your continued patience.
Jun 12, 2025 - 12:45 EDT
We will provide further updates as more information becomes available. Thank you for your continued patience.
Jun 12, 2025 - 12:45 EDT
Update - We are continuing to investigate the issue preventing users from logging into Mosaic. Our teams are actively working to identify the root cause and restore service as quickly as possible.
Further updates will be provided as new information becomes available. Thank you for your patience.
Jun 12, 2025 - 09:33 EDT
Further updates will be provided as new information becomes available. Thank you for your patience.
Jun 12, 2025 - 09:33 EDT
Investigating - We are investigating issues with logging into Mosaic. Teams are working to resolve and will update as soon as possible.
We appreciate your patience and support as we work to resolve this issue.
Jun 11, 2025 - 11:05 EDT
We appreciate your patience and support as we work to resolve this issue.
Jun 11, 2025 - 11:05 EDT
About This Site
Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.
To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule
For any questions or concerns, please contact UTS
You can also follow us on Twitter: @McMasterUTS
Avenue to Learn
Operational
Campus Wide Login
Operational
Confluence (Collaborate)
?
Operational
Customer Relationship Management (CRM)
Operational
DBHSC Call Centre
Operational
JIRA
Operational
JIRA Service Desk
?
Operational
Jira Software
?
Operational
LinkedIn Learning
?
Operational
MacDrive
?
Operational
MacIAM
Operational
Microsoft Office 365
Operational
Email
Operational
Teams
Operational
Onedrive
Operational
SharePoint
Operational
Mosaic
Degraded Performance
Campus
?
Degraded Performance
Finance
?
Degraded Performance
Human Resources
Degraded Performance
Hyperion
?
Degraded Performance
Network Shared Drives
?
Operational
Network Services
Operational
Network Wired
Operational
Network Wireless
?
Operational
Virtual Private Network (VPN)
?
Operational
Campus/onsite internet connectivity
?
Operational
DNS/DHCP Services (including BlueCat Address Management)
?
Operational
Oracle Databases
Operational
SCCM
Operational
SecureTransport (Managed File Transfer)
Operational
Staff and Faculty Directory
?
Operational
Telecommunications
Operational
Voice Services
?
Operational
Call Centre (David Braley)
Operational
UTS Labs
?
Operational
Zoom
Operational
Other Campus Wide Systems
Operational
Role Based Tool
Operational
EDL
Operational
McMaster University Websites
Operational
SecureTransport (Managed File Transfer)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Network Maintenance Jun 14, 2025 09:00-12:00 EDT
Dear McMaster Community,
Please be advised that scheduled network maintenance will take place on Saturday, June 14, between 9:00 a.m. and 12:00 p.m. This work is necessary to maintain and improve network reliability across our sites. Wired, wireless, and telephone services will be impacted during this time.
The following buildings will experience a network interruption during the maintenance window:
• Kenneth Taylor Hall (KTH) – all floors
In case of emergencies during this period, please contact Campus Security directly at 905-522-4135.
If you have any questions, please reach out to us at https://uts.mcmaster.ca/contact-us/.
Posted on Jun 11, 2025 - 20:40 EDT
Please be advised that scheduled network maintenance will take place on Saturday, June 14, between 9:00 a.m. and 12:00 p.m. This work is necessary to maintain and improve network reliability across our sites. Wired, wireless, and telephone services will be impacted during this time.
The following buildings will experience a network interruption during the maintenance window:
• Kenneth Taylor Hall (KTH) – all floors
In case of emergencies during this period, please contact Campus Security directly at 905-522-4135.
If you have any questions, please reach out to us at https://uts.mcmaster.ca/contact-us/.
Posted on Jun 11, 2025 - 20:40 EDT