All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Oracle Database Maintenance Jul 18, 2025 18:00 - Jul 19, 2025 06:00 EDT

McMaster is required to patch its Oracle database platforms. This work is part of Oracle's quarterly infrastructure maintenance.

During the maintenance period, all Oracle-supported Database platforms will be unavailable:
Mosaic, Jira, Jira SD, Identity Access Management (IAM), UA, Infosilem, BI, Service Bus (OSB), MDSS, ROA, and Hyperion.

Additionally, the following servers will also be inaccessible: Oracle Exadata Database Service on Dedicated Infrastructure.
Posted on Jul 17, 2025 - 15:18 EDT

Scheduled Network Maintenance Jul 19, 2025 09:00-12:00 EDT

Please be advised that scheduled network maintenance will take place on Saturday, July 19, between 9:00 a.m. and 12:00 noon. This work is part of our ongoing efforts to maintain and enhance network reliability across campus.

During this maintenance window, Wi-Fi Interruption to these buildings can be expected (up to 30 minutes within the maintenance window ):

• All Outdoor Wi-Fi
• Chester New Hall (CNH)
• Togo Salmon Hall (TSH)
• Nuclear Research Building (NRB)
• Gilmour Hall (GH)
• Campus Services Building (CSB)
• E.T. Clarke (CUC)
• Ivor Wynne Centre (IWC)
• Refectory
• David Braley Athletic Centre (DBAC)
• Divinity College (DC)
• Commons
• T32/T33

If you have any questions, please contact us at https://uts.mcmaster.ca/contact-us/
Posted on Jul 17, 2025 - 10:50 EDT
Jul 17, 2025

No incidents reported today.

Jul 16, 2025
JIRA Software Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 12:26 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 11, 12:25 EDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:00 EDT
Scheduled - Dear McMaster Community,

Please be advised that network maintenance is scheduled for Saturday, July 12, between 8:00 a.m. and 3:00 p.m. This work is essential to support ongoing improvements to network reliability across campus. During this time, wired, wireless, and telephone services in some areas will be temporarily affected.

Key details include:

Internet Edge Firewall Update:
A software update will be applied to the Internet Edge firewall to ensure continued technical currency. No outage is expected as a result of this update.

Gilmour Hall & Chester New Hall:
From 8:00 a.m. to 9:00 a.m., both buildings will experience a network interruption affecting phones, wired, and Wi-Fi services.

Additional Work in Gilmour Hall:
Portions of the basement and first floor will undergo further maintenance from 9:00 a.m. to 12:00 noon.

If you are working in the affected areas and require assistance during the outage, please contact Campus Security directly at 905-522-4135 in case of a Health or Safety emergency.

For questions or support, contact us at:
https://uts.mcmaster.ca/contact-us/
Jul 8, 21:40 EDT
Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Jira Service Management service upgrade
Postmortem - Read details
Jul 9, 22:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 EDT
Scheduled - Jira Service Management will be undergoing scheduled maintenance during this time. We apologize for any inconvenience.
Jul 4, 09:06 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 EDT
Scheduled - To help maintain and enhance the reliability and performance of McMaster’s network, University Technology Services (UTS) has scheduled a network maintenance window for Sunday, July 6, between 8:00 a.m. and 3:00 p.m.

UTS will use this time to apply vendor-recommended software updates to the Data Centre Firewall. No service impact is expected.

Thank you for your patience and understanding. For further questions and support, please visit:
https://uts.mcmaster.ca/contact-us/
Jul 4, 08:39 EDT
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

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