Degraded - Mosaic
Investigating - We are investigating issues with logging into Mosaic. Teams are working to resolve and will update as soon as possible.

We appreciate your patience and support as we work to resolve this issue.
Jun 11, 2025 - 11:05 EDT

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Degraded Performance
Campus ? Degraded Performance
Finance ? Degraded Performance
Human Resources Degraded Performance
Hyperion ? Degraded Performance
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Jira Service Management service upgrade Jun 11, 2025 18:00-21:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 11, 2025 - 17:52 EDT
Jun 11, 2025
VPN - Error accessing the VPN
Resolved - This incident has been resolved.
Jun 11, 10:25 EDT
Identified - Some devices are currently receiving an untrusted server error when attempting to connect to VPN. The Network team is working on a resolve.
Jun 11, 09:43 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Mosaic OCI Migration Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:30 EDT
Scheduled - Scheduled Maintenance June 6, 5:30 p.m. – June 9, 8 a.m.
All Mosaic services will be unavailable for an infrastructure upgrade.
Fri. June 6, 5:30 p.m. – Mon. June 9, 8 a.m.
Jun 4, 10:46 EDT
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Jun 5, 2025

No incidents reported.

Jun 4, 2025
Jira Service Management service upgrade
Completed - The scheduled maintenance has been completed.
Jun 4, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 4, 17:43 EDT
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 09:00 EDT
Scheduled - Please be advised that scheduled network maintenance will take place on Saturday, May 31st, between 9:00 a.m. and 10:00 a.m. This work is necessary to maintain and improve network reliability across our sites. Wired, wireless, and telephone services will be impacted during this time.

The following buildings will experience a network interruption of up to one hour during the maintenance window:

• Togo Salmon Hall (TSH) – all floors

In case of emergencies during this period, please contact Campus Security directly at 905-522-4135.

If you have any questions, please reach out to us at https://uts.mcmaster.ca/contact-us/.
May 28, 11:42 EDT
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025
Jira Software service upgrade
Completed - The scheduled maintenance has been completed.
May 28, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 28, 16:19 EDT
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